Privacy Policy
This Privacy Policy explains how ultraveonex d.o.o. collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Last updated: 15 March 2026
Data Controller Information
The data controller for the processing of your personal data is:
- Company: ultraveonex d.o.o.
- Address: Šmartinska cesta 133, 1058 Ljubljana, Slovenia
- Registration Number: 7485963451
- VAT Number: SI74362591
- Email: privacy@ultraveonex.world
- Phone: +386 16974799
Data We Collect
We collect and process the following types of personal data when you interact with our website and services:
Information You Provide Directly
- Contact information (name, email address, phone number)
- Company details (facility name, type of business)
- Communication preferences
- Messages and enquiries sent through our contact forms
Information Collected Automatically
- Website usage data (pages visited, time spent, click patterns)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
- Analytics data for website performance improvement
How We Use Your Information
We process your personal data for the following purposes and under the following legal bases:
Service Provision (Contract Performance)
- Responding to your enquiries and providing customer support
- Delivering our analytics services and maintaining customer relationships
- Processing transactions and managing accounts
Legitimate Business Interests
- Improving our website functionality and user experience
- Conducting market research and business analysis
- Preventing fraud and ensuring website security
Compliance with Legal Obligations
- Meeting regulatory requirements and legal obligations
- Maintaining records for tax and accounting purposes
Consent-Based Processing
- Marketing communications (where you have opted in)
- Non-essential cookies and tracking technologies
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, please refer to our Cookie Policy.
Data Sharing and Third Parties
We may share your personal data with the following categories of recipients:
- Service providers who assist with website hosting, analytics, and customer support
- Professional advisers including lawyers, accountants, and consultants
- Regulatory authorities where required by law
- Business partners for joint service delivery (with your consent)
We do not sell your personal data to third parties. All data sharing is conducted under appropriate data processing agreements that ensure adequate protection of your information.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- European Commission adequacy decisions
- Standard contractual clauses approved by the European Commission
- Certification schemes and codes of conduct
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Contact enquiries: 3 years from last contact
- Customer data: Duration of business relationship plus 7 years for legal compliance
- Website analytics data: 26 months from collection
- Marketing data: Until you withdraw consent or 3 years of inactivity
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data in certain circumstances
- Right to restrict processing: Request limitation of data processing
- Right to data portability: Request transfer of your data in a structured format
- Right to object: Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: Withdraw consent for consent-based processing
To exercise any of these rights, please contact us at privacy@ultraveonex.world or +386 16974799. We will respond to your request within one month.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure data centres and backup procedures
Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
Contact Information
If you have any questions about this Privacy Policy or our data processing practices, please contact us:
Complaints
If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.